F.A.Q.

Here you’ll find answers to the most frequently asked questions from our customers.

How Long Does An Order Take To Arrive?

Our delivery times vary depending on the destination. For orders within Denmark, the expected delivery time is 1-3 business days. For deliveries to other EU countries, the typical delivery time is 3-4 business days. For orders outside the EU, delivery times may vary between 4-5 business days.

How To Return My Order?
How do I find the right size?

To find the size that fits you best, we recommend using our size guide. Measure a pair of pants that fit you well and use those measurements to find the right size in the guide.

If you want a baggy look, we suggest choosing one size larger than usual to achieve an authentic streetwear look.

How Can I Track My Order?

As soon as your order has been shipped from our warehouse, you will receive a tracking number that allows you to track your package with the shipping provider you selected.

How do I file a complaint about a defective item?

If you have a complaint, please send us an email with a photo and a description of the issue, and include your order number in the email. You can expect a response within 1–2 business days.

Our email is: info@bsat-clothing.com

What’s the best way to wash my new pants?

To help preserve the color of your new pants and keep them looking good for as long as possible, here are the most important washing instructions:

1) Only wash the pants at 30°C (86°F), and always turn them inside out!

2) Do not use fabric softener, as it can leave white streaks on dark pants.

3) Use liquid detergent designed for dark clothing. Powder detergent may leave white marks, so we do not recommend using it.

4) Do not tumble dry the pants, as they cannot tolerate it.

It’s recommended to wash jeans as little as possible, since each wash will remove a bit of the color.

If your pants have a print, wash them the first time on a short cycle at 20°C (68°F). Remove them from the machine immediately after the wash is finished. For the first wash, do not turn them inside out – but we recommend doing so for all future washes.